Privacy Policy

Information You Provide

We collect personal information that you voluntarily provide when you contact us, such as your name, email address, and any other details you include in your message.

• Contact forms: name, email, message content.
• Email communications: any information you send to [email protected].
• We do not require account creation or collect payment information.

Information Collected Automatically

When you visit our site, we automatically collect certain technical information through cookies and analytics tools.

• IP address, browser type, device type, operating system.
• Pages visited, time spent, referring URLs.
• Cookies and similar technologies. For details, see our Cookie Policy.

Information from Third Parties

We may receive information about you from third-party services, such as analytics providers, but we do not combine this with other personal information unless necessary. Google Analytics may provide aggregated demographic and interest data. We do not purchase personal information from data brokers.

Purposes of Processing

We use your personal information for the following purposes:

• To respond to your inquiries and provide customer support.
• To improve our website content and user experience.
• To analyse site traffic and usage patterns.
• To comply with legal obligations.

Legal Basis

Under Australian privacy law, we rely on your consent and our legitimate interests to process your personal information. You may withdraw consent at any time by contacting us. We do not use your information for automated decision-making or profiling.

Cookies

We use cookies to enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device.

• Essential cookies: necessary for site functionality.
• Analytics cookies: help us understand how visitors use the site.
• You can control cookies through your browser settings; however, disabling essential cookies may affect site performance.

Analytics Services

We use third-party analytics services, such as Google Analytics, to collect information about your use of the site. These services may use cookies and similar technologies.

• Google Analytics collects data such as pages visited, time on site, and referring sources.
• We use this data in aggregate to improve our content.
• You can opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.

Third-Party Providers

We may share your personal information with third-party service providers who assist us in operating the website and conducting our business.

• Analytics providers, such as Google Analytics.
• Hosting providers.
• Email service providers for handling contact form submissions.

Data Processing Agreements

We require all third-party service providers to process personal information in accordance with applicable privacy laws and to implement appropriate security measures. We do not sell your personal information to third parties, and we do not share your information for third-party marketing purposes.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out-of-date.

• To make a request, contact us at [email protected].
• We will respond to your request within 30 days.
• There is no fee for making a request.

Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us, and we will investigate promptly.

• Contact us at [email protected] to lodge a complaint.
• If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).